When you buy CloudEgg Services , your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. Our services are used by large number of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our services with this special guarantee. To request a refund, simply contact us with your purchase details within thirty days of your purchase. And optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our services and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.